Knightsbridge Cleaner Terms and Conditions

These Terms and Conditions set out the basis on which Knightsbridge Cleaner provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming an estimate, or allowing our team to begin work, you agree to these terms. Please read them carefully before placing a request for any cleaning service, whether it is a one-off visit, a recurring appointment, end of tenancy work, or specialist cleaning arrangement.

Throughout these terms, references to “we”, “us”, and “our” mean Knightsbridge Cleaner, and references to “you” and “your” mean the customer who makes the booking or receives the service. These terms apply to all services unless we agree otherwise in writing. If there is any inconsistency between a written quotation and these Terms and Conditions, the written quotation will prevail only to the extent of the specific service details, while the remaining terms continue to apply.

We may update these terms from time to time to reflect changes in law, operational practices, or service standards. The version in force at the time of your booking will usually apply to that booking. If a change is required because of legal or regulatory developments, updated terms may apply immediately where permitted by law. It is your responsibility to review the applicable conditions before confirming a service.

1. Booking Process

Bookings may be requested by phone, email, online form, or other accepted methods made available by us. A booking is not confirmed until it has been accepted by us and, where required, any deposit or pre-authorisation has been received. We reserve the right to decline a booking at our discretion, including where the requested service is outside our scope, the property is unsuitable, or the requested date and time are unavailable.

When you make a booking for a Knightsbridge cleaning service, you agree to provide accurate information about the property, access arrangements, the size of the premises, the nature of the work required, and any special conditions that may affect completion. This includes, without limitation, details about pets, fragile surfaces, restricted access, parking limitations, security systems, or any health and safety concerns. We rely on the information you provide when allocating time, staff, tools, and cleaning materials.

We may issue an estimate or quotation based on the information supplied. Unless stated otherwise, estimates are not fixed-price guarantees and may change if the actual condition or scope of work differs from what was described. Where the service is time-based, the final charge will depend on the time spent and any agreed additions. Where the service is task-based, the quoted price relates only to the specified tasks and any variations may be charged separately.

2. Access, Preparation, and Customer Responsibilities

You are responsible for ensuring that our team can access the premises at the agreed time. If access is delayed or prevented due to your actions, the actions of another occupier, or circumstances within your control, we may charge waiting time or treat the booking as cancelled by you. Where keys, codes, concierge arrangements, or entry instructions are needed, these must be provided accurately and in sufficient time before the appointment.

Before the service begins, you must remove or secure items of exceptional value, cash, jewellery, important documents, and any sentimental items that could be damaged, misplaced, or mistaken for waste. We are not responsible for items that are left in open view or not clearly identified as requiring special handling. You should also inform us of any areas that should not be cleaned, surfaces requiring specific care, or products that must not be used on certain materials.

We expect the premises to be reasonably safe and suitable for cleaning. If our staff identify hazards such as exposed wiring, excessive mould, broken glass, unstable flooring, pest infestation, or other unsafe conditions, they may suspend work until the issue is addressed. In such cases, the booking may be rescheduled or adjusted, and we may charge for time already spent or for any wasted attendance where the issue could reasonably have been disclosed in advance.

3. Payments and Charges

Payment terms will be stated in the quotation, invoice, or booking confirmation. Unless agreed otherwise, payment is due immediately upon completion of the service. We may require advance payment, a deposit, or card pre-authorisation for certain services, including larger jobs, high-value bookings, repeat visits, or appointments at short notice. Accepted methods of payment may include bank transfer, debit card, credit card, or any other method that we notify you is available.

All prices are stated in pounds sterling and may be inclusive or exclusive of VAT depending on our tax status and the service description provided. If VAT is applicable, it will be shown separately where required. Any additional work requested on site must be approved by you before it is undertaken, and the corresponding charge may be added to the invoice. If the scope of the work changes because the property condition is materially different from what was described, we may revise the price accordingly.

You must pay all invoices in full and without deduction, counterclaim, set-off, or withholding unless required by law. If a payment is declined, reversed, or not received when due, we may suspend future services, cancel outstanding bookings, or charge reasonable administrative costs incurred in chasing the debt. Late payments may also attract statutory interest and compensation where permitted under the Late Payment of Commercial Debts legislation, or other applicable law for business customers.

4. Cancellations, Rescheduling, and No-Shows

We understand that plans can change, and you may cancel or rearrange a booking by giving reasonable notice. The cancellation window and any applicable fee will usually be stated in your booking confirmation. If no specific period is stated, a minimum of 24 hours’ notice should be given for standard appointments, and more notice may be required for larger or specialist services. Short-notice cancellations may result in a charge to cover reserved time and staffing costs.

If you cancel after our team has already travelled to the property or begun work, you may be charged the full call-out fee, part-day rate, or completed work rate, depending on the circumstances. If we cannot gain access at the agreed time, or if no one is available to provide access where needed, this may be treated as a cancellation or no-show on your part. We will make reasonable efforts to contact you, but we are not required to wait indefinitely.

We may reschedule or cancel an appointment where necessary due to staff illness, extreme weather, equipment failure, safety issues, or events beyond our reasonable control. If we do so, we will try to offer an alternative slot. Our liability for such cancellation is limited to refunding any sums paid in advance for the affected visit, unless otherwise required by law. We are not responsible for indirect losses arising from schedule changes, including lost earnings, missed appointments with third parties, or inconvenience.

5. Service Standards and Limitations

We will perform our services with reasonable care and skill, using suitable products and equipment for the relevant task. However, cleaning results can vary depending on the age, condition, material, and prior maintenance of the property or item. Some stains, odours, discolouration, limescale, mould, or ingrained dirt may not be fully removable even when a thorough service has been carried out. We do not guarantee restoration to a brand-new condition unless expressly stated in writing.

Our team may decline to use any product or method that, in their reasonable opinion, could damage surfaces, compromise safety, or create an unsafe environment. Where specialist cleaning is requested, such as upholstery, carpet, oven, or post-tenancy cleaning, any result-dependent expectation must be realistic and consistent with the condition of the item or property. We may recommend additional treatments where required, but any such recommendation is optional unless separately agreed as part of the booking.

Unless we expressly agree otherwise, our services do not include electrical repair, plumbing, removals, deep sanitisation requiring clinical-grade procedures, asbestos handling, biohazard removal, or work requiring specialist licences beyond ordinary cleaning operations. If a customer asks us to undertake work outside our competence or legal permissions, we may refuse the request without liability. Any attempt by you or another person to interfere with the cleaning process may affect the final outcome, and we will not be liable for resulting limitations.

6. Liability and Insurance

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, we shall not be liable for losses that are indirect, consequential, or purely economic, including loss of profit, loss of business, loss of opportunity, or loss arising from delayed access to a property.

Where we are found liable for damage to property, our responsibility is limited to the reasonable cost of repair or replacement, taking account of fair wear and tear, age, and pre-existing condition. We will not be responsible for defects, weaknesses, or pre-existing damage that were not disclosed to us. You should tell us in advance of any fragile, antique, bespoke, or high-value items that may require special handling or exclusion from the service.

We maintain insurance appropriate to the nature of our operations, but insurance does not alter the limits of liability stated in these terms. To the fullest extent permitted by law, our total liability for any claim relating to a booking shall not exceed the amount paid or payable for the service giving rise to the claim, except where a higher limit is required by law. You must notify us of any claim as soon as reasonably possible and provide evidence of the alleged loss or damage.

7. Waste, Refuse, and Environmental Compliance

Where our service involves removing waste, bagged refuse, or unwanted materials, we will comply with applicable UK waste regulations and handle items in a lawful and responsible manner. We are not a general waste carrier unless specifically agreed, and we will not remove restricted, hazardous, or controlled waste unless we are authorised and properly equipped to do so. If waste removal is included in your booking, you must clearly identify any items that may require special disposal arrangements.

You must not leave us to deal with hazardous materials without prior written agreement. This includes, without limitation, chemicals, solvents, clinical waste, needles, asbestos, paint residues, oils, contaminated materials, and any item that is regulated or potentially dangerous. If such items are discovered during the service, we may suspend work and request further instructions. Any additional charges, delays, or specialist disposal costs arising from undisclosed waste remain your responsibility.

We may separate recyclable material from general refuse where appropriate and in line with local waste handling practice, but this does not create any obligation to provide a recycling service. Waste remains your responsibility until accepted by us for lawful disposal. You confirm that any waste presented for collection or removal is owned by you or that you have authority to authorise its disposal. We accept no responsibility for items that were not intended to be discarded but were left in a way that reasonably suggested they were waste.

8. Complaints, Variations, and Data Handling

If you are dissatisfied with any aspect of the service, you should notify us within a reasonable time so that we can investigate and, where appropriate, offer a remedy. We may request photographs, a description of the issue, and access to the relevant area to assess the complaint. Where a complaint is upheld, our discretion may include re-cleaning the affected area, issuing a partial refund, or offering another reasonable solution, depending on the circumstances.

Any variation to these terms must be agreed in writing by an authorised representative of Knightsbridge Cleaner. Failure by us to enforce any right or remedy immediately does not mean that we waive it. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force so far as lawful. Headings are for convenience only and do not affect interpretation.

We may process limited personal information necessary to manage bookings, invoices, access arrangements, and service administration. Such information will be handled in accordance with applicable UK data protection law. We will use it only for legitimate business purposes connected with the provision of the service, legal compliance, dispute resolution, and record keeping. For the avoidance of doubt, these terms do not create any obligation to provide marketing consent.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also benefit from any mandatory protections available under the laws applicable to you, and nothing in these terms removes those rights where they cannot legally be excluded.

Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. Before starting formal proceedings, both parties should make reasonable efforts to resolve disputes informally and in good faith. These Terms and Conditions form the entire agreement between you and Knightsbridge Cleaner concerning the relevant booking, unless a separate signed contract states otherwise.

10. General Provisions

Our failure to insist on strict performance of any provision shall not be treated as a waiver of that provision or any other right. You may not assign, transfer, or subcontract your rights under these terms without our written consent. We may assign or subcontract any part of our obligations where reasonably necessary to deliver the service, provided that doing so does not materially reduce the standard of performance promised under the booking.

Any notices under these terms may be given by the communication method used for the booking or by another reasonable method that allows us to evidence receipt. If any term is interpreted by a court or competent authority, it should be read in a way that best reflects the original commercial purpose while remaining lawful. These terms are intended to be fair, transparent, and consistent with UK consumer and business law as applicable.

By booking a service with Knightsbridge Cleaner, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you are authorised to make the booking for the property concerned and to agree to any charges arising from the service. If you do not accept these terms, you should not proceed with the booking or permit work to begin.